KNOWLEDGE BASE
What Annabelle already knows.
Every answer Annabelle gives comes from a curated knowledge base built by trade professionals. No guessing, no hallucination. Here is everything she has been trained on.
16
Service Trades
140+
Knowledge Articles
15
Equipment Brands
9
Competitor Teardowns
16
Live Call Playbooks
Trade knowledge
Deep expertise by industry vertical.
Annabelle carries trade-specific licensing, code, compliance, and operational knowledge for every vertical served. Each pack is authored by practitioners, not scraped from the internet.
HVAC2 articles
HVAC Trade Knowledge & Florida Code
Licensing requirements, SEER2 standards, marketing limits, diagnostic workflows, permit rules, load calculations
346 lines
HVAC Live Call Playbook
No-cool/no-heat scripts, pricing, changeout qualification, emergency prioritization, dispatch protocols
Playbook
Plumbing2 articles
Plumbing Trade Knowledge & Florida Code
Florida licensing, code administration, marketing limits, water heater standards, backflow prevention
367 lines
Plumbing Live Call Playbook
Leak and stoppage scripts, shutoff protocols, camera dispatch logic, emergency prioritization
Playbook
Electrical2 articles
Electrical Trade Knowledge & Florida Code
Florida licensing, NEC compliance, marketing limits, panel upgrades, aluminum branch wiring, EV charger specs
330 lines
Electrical Live Call Playbook
No-power triage, safe-off protocols, panel-age assessment, emergency dispatch criteria
Playbook
Roofing2 articles
Roofing Trade Knowledge & Florida Code
Florida licensing, code administration, insurance-claim law, storm damage protocols, permit requirements
406 lines
Roofing Live Call Playbook
Active leak triage, emergency tarp dispatch, reroof measurement scheduling, storm prioritization
Playbook
Flooring2 articles
Flooring Trade Knowledge
Licensing, asbestos abatement rules, moisture standards, LVP/tile/hardwood selection, subfloor requirements
936 lines
Flooring Live Call Playbook
Moisture-first workflow, material qualification, slab assessment, furniture coordination
Playbook
Landscaping2 articles
Landscaping Trade Knowledge & Florida Rules
Licensing lines, irrigation requirements, plant warranties, drainage design, HOA compliance, freeze protocols
619 lines
Landscaping Live Call Playbook
Plant mortality triage, crew dispatch, redesign vs maintenance scoping
Playbook
Pest Control2 articles
Pest Control Trade Knowledge & Florida Law
Florida licensing, pesticide application law, termite inspection protocols, WDO reports, treatment scheduling
603 lines
Pest Control Live Call Playbook
Identification protocol, pet/child safety, graph-based treatment scheduling, termite vs spray distinction
Playbook
Concrete2 articles
Concrete Trade Knowledge & Florida Code
Florida licensing, code, inspection and cure schedules, reinforcement standards, drainage requirements
271 lines
Concrete Live Call Playbook
Crack vs new pour triage, drainage assessment, access evaluation, yardage scoping
Playbook
General Construction2 articles
Construction Trade Knowledge & Florida Code
Florida licensing, scope administration, change-order management, allowance tracking, permit workflows
319 lines
General Contractor Live Call Playbook
Remodel scoping, site-walk scheduling, signed-scope enforcement, allowance documentation
Playbook
Pool & Spa21 articles
Pool Service Chemistry & Codes
Water balance parameters, SLAM protocols, dosing tables, chlorine/pH ranges, LSI targets, health department thresholds
458 lines
Pool Chemistry Sourced Research
Peer-reviewed chemistry data, sanitizer interaction tables, stabilizer ratios, phosphate management
275 lines
Construction Codes
Florida building code requirements for new construction, barrier codes, setbacks, electrical bonding
245 lines
Plan Review Exceptions
Permit plan review edge cases, county-specific variances, HOA exceptions, re-inspection triggers
427 lines
Plaster & Interior Finish
Plaster mix specifications, pebble finishes, curing procedures, start-up chemistry, warranty requirements
633 lines
Pool Finish Products
Complete product catalog: pebble, quartz, plaster, polished finishes from major manufacturers with specifications
1,047 lines
Tile, Pools & Grout
Waterline tile selection, grout types, frost resistance, installation standards, porcelain vs glass
550 lines
Pool Automation Reference
Control systems, variable-speed pump programming, salt chlorine generators, smart connectivity protocols
362 lines
Pool Cleaners & Vacuums
Robotic, suction-side, and pressure-side cleaner comparisons, sizing, troubleshooting matrices
782 lines
Hayward Product Knowledge
Full Hayward catalog: pumps, filters, heaters, cleaners, automation, salt systems, LED lighting
1,315 lines
Pentair Product Knowledge
Pentair equipment lines: IntelliFlo, MasterTemp, IntelliChlor, automation, commercial systems
513 lines
Jandy Product Knowledge
Jandy/Zodiac product lines: AquaPure, JXi heaters, VS FloPro pumps, iAqualink controls
868 lines
Jacuzzi & Sta-Rite Product Knowledge
Jacuzzi and Sta-Rite equipment specifications, compatibility notes, warranty terms
670 lines
S.R. Smith Rails & Lifts
Safety rails, ADA-compliant lifts, anchoring systems, residential and commercial specifications
466 lines
Stenner & Vak-Pak Commercial
Chemical feed pumps, commercial dosing systems, Vak-Pak skid-mount packages
717 lines
NPT Pool Finishes
National Plasterers & Tile product catalog: StoneScapes, JewelScapes, PebbleSheen specifications
168 lines
Aquabella Tile
Aquabella tile product lines, glass mosaic specifications, waterline patterns and sizing
280 lines
Artistry in Mosaics
Mosaic medallions, borders, and accent tile for pools and spas from Artistry in Mosaics
281 lines
HornerXpress & TileXpressions
Distributor product catalog, tile expression lines, contractor supply specifications
397 lines
IWT & Tesoro Tile
International Wholesale Tile and Tesoro product knowledge, porcelain and glass selections
402 lines
Stone Hardscapes
Natural stone and hardscape pavers, coping, travertine, marble for pool decking
384 lines
Auto Detailing & Repair1 article
Auto Detailing & Repair Trade Knowledge
Florida-specific licensing, detailing protocols, repair scoping, service package structures
337 lines
Medspa & Aesthetics1 article
Medspa & Aesthetics Trade Knowledge
Florida licensing requirements, treatment categories, patient intake protocols, compliance boundaries
362 lines
Events & Beverage Services2 articles
Event Services Trade Knowledge
Florida event service operations, venue coordination, vendor management, liability protocols
285 lines
Beverage Inventory & Florida Law
Florida liquor law, par-level inventory management, spoilage tracking, DBPR compliance
187 lines
Additional Trade Playbooks6 playbooks
Restoration Live Call Playbook
Water/fire/mold mitigation protocols, insurance coordination, photos-before-demo enforcement
Playbook
Garage Doors Live Call Playbook
Spring replacement pairs, opener diagnostics, same-day stuck-door dispatch, safety protocols
Playbook
Appliance Repair Live Call Playbook
Model-number-first workflow, error code lookup, common-part dispatch, kitchen and laundry coverage
Playbook
Painting Live Call Playbook
Interior/exterior scoping, room counts, prep requirements, rain-season scheduling
Playbook
Irrigation Live Call Playbook
Zone diagnostics, clock/valve/head triage, well vs city water protocols, winterization checks
Playbook
Solar Live Call Playbook
Production drop diagnostics, inverter light assessment, no-climb policy, utility rebate caution
Playbook
Business operations
General business knowledge.
Beyond trade expertise, Annabelle understands the back-office operations that keep a service business running: compliance, marketing, scheduling, CRM, and content.
Compliance & Legal3 articles
Florida Compliance Deadlines
State-specific filing dates, license renewal schedules, insurance deadlines, CE requirements by trade
828 lines
Florida Compliance Registry
Embedded rule engine: obligation tracking, auto-reminders, acknowledgment workflows, trade-specific regulations
297 lines
Confirmation Gate Spec
Approval workflow specifications: dollar thresholds, owner-confirmation gates, action audit requirements
398 lines
Marketing & Content5 articles
Campaign Templates
Pre-built marketing campaign structures: seasonal, reactivation, referral, review-request, holiday, and storm-response campaigns
599 lines
Description Writing Guide
Service description authoring standards: tone, length, keyword usage, CTA placement, trade-specific phrasing
349 lines
Social Tag Strategy
Platform-specific hashtag strategies, posting cadence, engagement patterns, local SEO tagging
308 lines
Thumbnail Design Guide
Visual content standards: composition rules, text overlay limits, brand-safe color usage, mobile legibility
294 lines
Brand Book
Complete brand identity system: colors, typography, voice, logo usage, do/don't guidelines, client-facing tone
737 lines
Annabelle Intelligence5 articles
Annabelle Capabilities
Complete catalog of what Annabelle can do: answer calls, draft messages, manage CRM, generate content, run compliance
38 lines
Workspace Architecture
How Annabelle organizes business data: workspace layout, entity relationships, data flow patterns
130 lines
AI Model Roster
Which AI model handles which task, how work is routed, and what runs when one is down
25 lines
Annabelle Style Guide
Voice and personality standards: how Annabelle speaks, writes, handles sensitive topics, escalation tone
637 lines
Annabelle Cognition System
How Annabelle learns and adapts: memory architecture, context retrieval, decision-making frameworks
102 lines
Operations & Documentation4 articles
Jobsite Documentation
Photo/video capture standards, GPS-stamped records, before/after requirements, compliance documentation
105 lines
Stinger Proof module
Universal photo record system: tagging, search, timeline view, client-facing photo reports
152 lines
Scanned Plan Extraction
OCR and AI extraction from scanned construction plans: dimensions, materials, specifications, takeoff data
292 lines
Full Feature Set Reference
Complete platform capability reference: every module, screen, and workflow available in the Command Center
213 lines
Integrations
Platforms Annabelle connects with.
Annabelle does not just know your trade, she knows the software you already use. Integration knowledge means she can talk to your tools, not just about them.
Software Integrations3 platforms
Field-service import
Bringing job booking, dispatch, invoicing, customer records, and technician workflows over from a prior platform
31 lines
QuickBooks
Accounting integration: invoicing, payment tracking, expense categorization, financial reporting sync
24 lines
ProEdge Build
Construction project management integration: bid tracking, change orders, subcontractor coordination
27 lines
Market intelligence
Competitive landscape research.
Annabelle has studied major competitors in the trade-service software space so she can articulate exactly how your business is different.
Competitor Teardowns9 reports
Large field-service platform analysis
Feature comparison, pricing model, strengths and gaps, migration considerations
113 lines
Buildertrend Analysis
Construction project management comparison: scheduling, client portal, financial tracking
202 lines
Small-business field-service platform analysis
Quoting, scheduling, invoicing, and CRM comparison
120 lines
HighLevel (GoHighLevel) Analysis
Marketing automation and CRM comparison: funnels, SMS, reputation management, white-label
191 lines
CompanyCam Analysis
Photo documentation platform comparison: GPS stamping, project timelines, team sharing
359 lines
CoConstruct Analysis
Custom home builder software comparison: selections, budgeting, client communication
58 lines
PoolBrain Analysis
Pool service AI platform comparison: chemistry dosing, route optimization, water testing
167 lines
Skimmer Analysis
Pool service route management comparison: chemical tracking, customer communication, billing
195 lines
Competitive Landscape Overview
Full market map: category leaders, emerging players, pricing tiers, white-space opportunities
175 lines
Industry Research5 reports
Pool Industry Landscape
Market sizing, growth trends, technology adoption rates, consolidation patterns
Report
Trades Inventory & Operator Reality
How real operators manage truck stock, warehouse, and job-site inventory across trades
631 lines
Back-Office BEP Teardown
Break-even analysis of trade-business back-office operations: labor, overhead, tool costs
744 lines
Back-Office Inventory Competitive Analysis
How competing platforms handle inventory: gaps, workarounds, integration limitations
611 lines
Liquor & Beverage Inventory Research
Florida beverage industry inventory management practices, par-level systems, compliance tracking
Report
Live call intelligence
Real-time call support across 16 trades.
Each trade has a complete call-handling playbook: opening scripts, information to collect, hard rules, closing protocols, common job types with pricing, and trap avoidance. Annabelle uses these to coach your team in real time.
Live Call Trade Packs16 trades
Pool & Spa
Weekly service, pump replacement, green-pool recovery, haze treatment. 3 job scripts, price book, construction protocols
Full pack
HVAC
No-cooling, no-heat diagnostics. SEER2 changeout qualification, diagnostic pricing, tune-up scheduling
Full pack
Plumbing
Leak shutoff protocol, stoppage camera dispatch, water heater assessment, repipe scoping
Full pack
Electrical
Safe-off protocols, panel assessment, EV charger scoping, generator sizing, aluminum wiring flagging
Full pack
Roofing
Active leak tarp dispatch, storm damage assessment, reroof measurement scheduling, insurance coordination
Full pack
Restoration
Water/fire/mold mitigation, extract-and-dry protocols, insurance documentation, pack-out ticketing
Full pack
Landscape
Maintenance crew dispatch, redesign scoping, irrigation checks, freeze-warranty boundaries
Full pack
Pest Control
Identification protocol, graph-based scheduling, pet/child safety, termite inspection vs spray distinction
Full pack
Garage Doors
Spring-pair replacement, opener diagnostics, stuck-door same-day dispatch, safety protocols
Full pack
Appliance Repair
Model-number-first workflow, error code lookup, common-part dispatch, age-based repair vs replace
Full pack
General Contractor
Remodel scoping, site-walk scheduling, allowance documentation, signed-scope enforcement
Full pack
Painting
Interior/exterior scoping, room counts, prep and sanding requirements, rain-season scheduling
Full pack
Flooring
Moisture-first workflow, LVP vs tile vs hardwood qualification, slab assessment, furniture coordination
Full pack
Irrigation
Zone diagnostics, clock-valve-head triage, well vs city water, winterization checks
Full pack
Solar
Production-drop diagnostics, inverter assessment, no-climb policy, utility rebate caution
Full pack
Concrete
Crack vs new pour triage, drainage assessment, access evaluation, yardage scoping, cure schedules
Full pack
Embedded intelligence
Knowledge wired into the system.
Beyond the knowledge base, Annabelle has trade intelligence embedded directly into her action system: operational knowledge that drives real-time decisions.
Vertical Action Registries3 verticals
Pool Service Registry
Customer, job, and visit entities; chemistry context; dosing calculator; repair tickets; Proof photo records; reschedule proposals
302 lines
Construction Registry
Job and subcontractor entities; phase tracking; change-order drafting; daily log context; inspection scheduling
233 lines
Observer Registry
Cross-vertical event observation: action recording, context enrichment, pattern detection across trades
262 lines
Prospect Research Packs12 verticals
HVAC Contractors
Market research, prospect profiles, pain points, and value propositions.
Research
Plumbers
Market research, prospect profiles, pain points, and value propositions.
Research
Electricians
Market research, prospect profiles, pain points, and value propositions.
Research
Roofers
Market research, prospect profiles, pain points, and value propositions.
Research
Landscaping
Market research, prospect profiles, pain points, and value propositions.
Research
Swimming Pools
Market research, prospect profiles, pain points, and value propositions.
Research
Pest Control
Market research, prospect profiles, pain points, and value propositions.
Research
Auto Repair
Market research, prospect profiles, pain points, and value propositions.
Research
Restaurants & Catering
Market research, prospect profiles, pain points, and value propositions.
Research
Medspas & Chiropractic
Market research, prospect profiles, pain points, and value propositions.
Research
Salons & Barbershops
Market research, prospect profiles, pain points, and value propositions.
Research
Dentists
Market research, prospect profiles, pain points, and value propositions.
Research
Talk to Vincent
Ask Annabelle about any of these topics.
This is not a static FAQ. Annabelle uses this knowledge in real time to answer your questions, run your back office, and coach your team on live calls.